General Terms and Conditions

Article 1 – Definitions

The following definitions apply in these general terms and conditions:

Cooling-off period: the period within which the consumer can exercise their right of withdrawal;

Consumer: the natural person who is not acting in the exercise of a profession or business and who enters into a distance contract with the entrepreneur;

Day: calendar day;

Continuing performance contract: a distance contract relating to a series of products and/or services, where the obligation to deliver and/or purchase is spread over time;

Durable data carrier: any means that enables the consumer or entrepreneur to store information addressed personally to them in a way that allows future consultation and unaltered reproduction of the stored information;

Right of withdrawal: the consumer's option to withdraw from the distance contract within the cooling-off period;

Entrepreneur: the natural or legal person who offers products and/or services remotely to consumers;

Distance contract: a contract whereby, within the framework of a system organised by the entrepreneur for distance selling of products and/or services, up to and including the conclusion of the contract, exclusive use is made of one or more techniques for remote communication;

Technique for remote communication: means that can be used for concluding a contract, without the consumer and entrepreneur meeting simultaneously in the same room;

General Terms and Conditions: the present General Terms and Conditions of the entrepreneur.

Article 2 – Identity of the entrepreneur

Company name: KIGstart / MOON Brandgroup
Chamber of Commerce number: 80573088
Trade name: KIGstart / Amōr Body Oil
VAT number: NL003458901B77
Customer service email: team@amorbodyoil.nl
Company address: Kernkade 2, 3542 CH, Utrecht, The Netherlands

Article 3 – Applicability

These General Terms and Conditions apply to every offer from the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer.

Before the distance contract is concluded, the text of these General Terms and Conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated where the General Terms and Conditions can be viewed and that they will be sent free of charge at the consumer's request.

If the distance contract is concluded electronically, the text of these General Terms and Conditions may be made available to the consumer electronically.

If additional product- or service-specific conditions apply, the consumer may, in the event of conflicting conditions, invoke the provision most favorable to them.

If a provision in these General Terms and Conditions is wholly or partially null and void or annullable, the other provisions will remain fully in effect.

Situations not covered by these General Terms and Conditions will be assessed in the spirit of these General Terms and Conditions.

Article 4 – The offer

If an offer has a limited validity period or is subject to conditions, this will be explicitly stated in the offer.

The offer is without obligation. The entrepreneur is entitled to change or withdraw the offer.

The offer contains a complete and accurate description of the products and/or services offered. Images are a true representation; however, colors may differ due to screen settings.

All images, specifications, and data are indicative and do not give rise to compensation or dissolution of the contract.

Every offer contains such information that it is clear to the consumer what the rights and obligations are that are attached to accepting the offer. This particularly concerns:

• the price, excluding any import duties, VAT, or customs costs that may apply outside the EU;
• the shipping costs, if applicable;
• how the contract will be concluded;
• whether the right of withdrawal applies;
• the method of payment, delivery, and execution of the contract;
• the term for accepting the offer;
• whether the contract will be archived and how it can be accessed by the consumer;
• the available languages;
• the codes of conduct to which the entrepreneur has subjected themselves;
• the minimum duration of the distance contract in the case of continuing performance contracts.

Article 5 – The contract

The contract is concluded at the moment the consumer accepts the offer and fulfills the conditions set forth therein.

Electronic acceptance will be confirmed electronically. Until confirmation, the consumer can dissolve the contract.

The entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data.

The entrepreneur can—within legal frameworks—inform themselves whether the consumer can meet their payment obligations, and can refuse an order or attach special conditions to its execution.

The entrepreneur will send the following with the product or service to the consumer:

• the contact details where the consumer can lodge complaints;
• the conditions for exercising the right of withdrawal or a clear statement about its exclusion;
• information about guarantees and existing after-sales service;
• the data included in Article 4, unless the entrepreneur has already provided this to the consumer.

All agreements are subject to product availability.

Article 6 – Right of withdrawal

The consumer can dissolve a contract for the purchase of a product during a cooling-off period of 14 days without giving reasons.

The cooling-off period starts on the day after the consumer, or a third party designated by the consumer in advance, who is not the carrier, has received the product.

During the cooling-off period, the consumer will handle the product and its packaging with care. They will only unpack or use the product to the extent necessary to establish its nature, characteristics, and functioning.

Withdrawal must be communicated in writing (by email). Returned goods must be returned within 14 days of notification. Proof of return may be required.

If these requirements are not met, the purchase is final.

Article 7 – Costs in case of withdrawal

The costs of return shipping are for the consumer's account.

Refunds will be processed within 14 days of receipt of the returned product or proof of return.

Article 8 – Exclusion of the right of withdrawal

The right of withdrawal can be excluded to the extent permitted by law, including for:

• custom-made products;
• personalized products;
• perishable goods;
• sealed hygiene products that have been opened after delivery;
• audio or video recordings or computer software with a broken seal.

This exclusion applies only to the extent permitted under applicable consumer law.

Article 9 – Prices

During the validity period stated in the offer, the prices of the offered products and/or services will not be increased, with the exception of price changes due to changes in VAT rates.

Prices may vary if they are linked to financial market fluctuations.

For deliveries outside the EU, import duties and customs costs may be owed by the consumer.

Obvious errors in the price quotation do not bind the entrepreneur.

Article 10 – Conformity and guarantee

The entrepreneur guarantees that the products comply with the contract, the specifications stated in the offer, the reasonable requirements of soundness and/or usability, and the legal provisions and/or government regulations existing on the date of the conclusion of the contract.

Legal guarantee (EU/NL consumers): Under European and Dutch consumer law, you are entitled to a sound product. In case of non-conformity, you are entitled to repair or replacement, and if that is not possible, to a price reduction or dissolution of the contract.

Defects must be reported within a reasonable period after discovery.

The guarantee does not apply if damage is the result of misuse, unauthorized repair, or abnormal use conditions.

Article 11 – Delivery and execution

The entrepreneur will exercise the greatest possible care when receiving and executing product orders and when assessing requests for the provision of services.

The place of delivery is the address that the consumer has made known to the company.

With due observance of what is stated about this in Article 4, the company will execute accepted orders expeditiously, but at the latest within 30 days, unless a different delivery period has been agreed upon.

In case of delay or non-execution, the consumer is entitled to dissolution and refund.

The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer, unless expressly agreed otherwise.

Article 12 – Continuing performance contracts

The consumer can terminate an indefinite contract at any time with a notice period of no more than one month.

Fixed-term contracts are not automatically renewed, unless permitted by law.

Article 13 – Payment

Payments must be made within 7 working days, unless otherwise agreed.

Incorrect payment details must be reported immediately.

In case of non-payment, reasonable collection costs may be charged in accordance with the Debt Collection Costs Act (WIK).

Article 14 – Complaints

Complaints about the execution of the contract must be submitted to the entrepreneur within 7 days after the consumer has discovered the defects, fully and clearly described.

Submitted complaints will be answered within 14 days. If a complaint requires a foreseeably longer processing time, an acknowledgment of receipt will be sent within the 14-day period, along with an indication of when the consumer can expect a more detailed answer.

Unresolved complaints may lead to dispute resolution.

Article 15 – Applicable law

Agreements between the entrepreneur and the consumer to which these General Terms and Conditions apply are exclusively governed by Dutch law, without prejudice to the mandatory consumer protection provisions of the consumer's country of habitual residence.

Article 16 – CESOP

Based on EU legislation effective from 2024, payment service providers may record transaction data in the European CESOP system.