Privacy Policy

Privacy Policy

1. Introduction

This Privacy Policy explains how we collect, use, share, and protect your personal data when you visit our website, make a purchase, or otherwise interact with us.

We are committed to protecting your privacy and processing your personal data in an open and transparent manner, in accordance with the General Data Protection Regulation (GDPR) and other applicable Dutch and European privacy legislation.

By using our website or services, you agree to the collection and use of information as described in this Privacy Policy.

2. Company Identity

Company name: KIGstart / MOON Brandgroup
Trade name: KIGstart / Amōr Body Oil
Company address: Kernkade 2, 3542 CH, Utrecht, Netherlands
Customer service email: team@amorbodyoil.nl

3. What personal data we collect

a. Data you provide yourself

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information (securely processed via external payment providers)
  • Order history
  • Customer service communications
  • Account details (if applicable)

b. Automatically collected data

When you visit our website, we may automatically collect the following data:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Time zone
  • Pages visited and browsing behavior
  • Referral source
  • Cookies and similar tracking technologies

c. Data from third parties

We may receive information from:

  • Payment providers
  • Shipping and logistics partners
  • Marketing and analytics platforms
  • Fraud prevention services

4. How we use your personal data

We use your personal data to:

  • process and fulfill orders;
  • deliver products to you;
  • communicate with you about your order;
  • provide customer service;
  • process payments and prevent fraud;
  • improve and optimize our website;
  • analyze usage and performance;
  • comply with legal obligations;
  • send marketing communications (where consent has been given or legally permitted).

5. Marketing communications

We may send you marketing communications via email or other channels if:

  • you have given explicit consent, or
  • you have purchased from us and have not opted out (as permitted under GDPR and the Telecommunications Act).

You can unsubscribe from marketing communications at any time via:

  • the unsubscribe link in our emails, or
  • contacting us using the details above.

6. Cookies and tracking technologies

We use cookies, pixels, and similar technologies to:

  • ensure basic website functionality;
  • remember preferences;
  • analyze traffic and performance;
  • display relevant advertisements.

You can manage cookie preferences via your browser settings. Disabling cookies may affect website functionality. We use a cookie banner in accordance with GDPR requirements.

7. Disclosure of personal data

We may disclose your personal data to:

  • Payment service providers
  • Shipping and logistics partners
  • IT service providers
  • Analytics and marketing partners
  • Fraud prevention services
  • Legal, regulatory, or law enforcement agencies when legally required

We do not sell your personal data.

8. International data transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA), including:

  • The United States
  • Canada
  • Asia

These transfers occur because our service providers (such as Shopify) operate globally. We take appropriate measures to ensure that recipients outside the EEA process your data in accordance with GDPR standards (e.g., through standard contractual clauses).

9. Data security

We implement reasonable technical and organizational measures to protect your personal data against:

  • Loss
  • Misuse
  • Unauthorized access
  • Disclosure
  • Alteration or destruction

Payment information is securely processed by PCI-DSS certified external payment providers. We do not store full credit card details.

10. Retention periods

We do not retain personal data longer than necessary for:

  • the purposes described in this privacy policy;
  • compliance with legal, tax, and accounting obligations;
  • resolving disputes and enforcing agreements.

When data is no longer necessary, it is securely deleted or anonymized.

11. Your rights (GDPR)

Under the GDPR, you have the following rights:

  • Right to access your personal data
  • Right to rectification of inaccurate or incomplete data
  • Right to erasure ("right to be forgotten")
  • Right to restriction of processing
  • Right to data portability
  • Right to object to processing

You can submit requests via our contact details. We may ask you to verify your identity before processing your request.

12. Complaints

If you believe we have violated your privacy rights, please contact us so we can try to resolve the issue.

If you are not satisfied with our response, you can file a complaint with the Dutch Data Protection Authority (AP): www.autoriteitpersoonsgegevens.nl

13. Children's Privacy

Our website is not intended for individuals under 16 years of age. We do not knowingly collect personal data from children.

If you suspect that a child has provided us with personal data, please contact us so we can remove it.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations.

The updated version will be published on this page with a revised "Last updated" date.

15. Contact

For questions about this Privacy Policy or our privacy practices, please contact us at:

Customer service email: team@amorbodyoil.nl
Company address: Kernkade 2, 3542 CH, Utrecht, Netherlands