Shipping Policy

Shipping Policy

Article 1 – General

This shipping policy applies to all orders placed through our webshop.

We strive to make the ordering and delivery process as simple and transparent as possible. For questions about shipping or delivery, please contact our customer service.

Article 2 – Processing Time

After an order is placed, it will be processed within 1–3 business days.

  • Orders placed on business days are usually processed within 1 business day.
  • Orders placed on Friday evenings, weekends, or public holidays may take slightly longer.

Processing time includes order verification, quality control, packaging, and preparing for shipment.

Article 3 – Delivery Time

After your order has been processed and shipped, the average delivery time is 8–12 business days.

Delivery times are estimates and may vary depending on:

  • destination
  • customs processing
  • handling by local carrier
  • busy periods or unforeseen circumstances

Article 4 – Shipping Costs

We cover the shipping costs for all orders.

  • Shipping is 100% free
  • There is no minimum order value
  • No shipping costs will be charged at checkout

Please note: free shipping does not include any import duties or customs fees that may be charged by local authorities upon delivery, which are the responsibility of the customer. Orders within the EU are generally exempt from import duties.

Article 5 – Shipping Method & Shipment

To offer fair pricing, we consolidate packages and ship orders in bulk once minimum shipping volumes are reached.

All orders are shipped from our central warehouse in Asia and handed over to international carriers for delivery to your address.

Where possible, you will receive a shipping confirmation after dispatch.

Article 6 – Placing an Order

The ordering process is simple:

  • Select the desired product and variants on the product page.
  • Click on "Add to cart".
  • Proceed to checkout and enter your correct shipping and contact details.
  • Carefully check your details before proceeding.
  • Choose your preferred payment method and complete your order.

It is the customer's responsibility to ensure that all provided shipping details are accurate and complete.

Article 7 – Payment Security

All payment transactions are processed via secure, SSL-encrypted payment providers.

Available payment methods may include:

  • Credit cards (Visa, Mastercard, AMEX, Maestro)
  • PayPal
  • iDEAL
  • Klarna (where available)
  • Other local payment methods depending on the region

Article 8 – Delays & Special Circumstances

While we do everything possible to deliver orders within the stated timeframes, delays may occur due to circumstances beyond our control, such as:

  • customs inspections
  • carrier delays
  • high order volumes
  • global disruptions or force majeure

We ask for your understanding in such situations and will keep you informed where possible.

Article 9 – Delivery Issues

Has your order not arrived within the expected delivery time? Please contact our customer service so we can investigate the situation.

We advise you to contact us after the estimated delivery window has passed, allowing sufficient transit time.

Article 10 – Contact Information

For questions about shipping or delivery, you can contact us via:

Customer Service Email: team@amorbodyoil.nl
Company Address: Kernkade 2, 3542 CH, Utrecht, Netherlands